Valentine’s Day Gift • Ruby Flame + FREE Travel Sleeve
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Frequently Asked Questions

Product Authenticity & Materials

Our jewellery is not made from solid gold or solid silver. We offer high-quality fashion jewellery made using carefully selected base metals and durable finishing techniques. This allows us to provide stylish designs with a refined appearance while keeping prices accessible. All products are clearly described so customers understand exactly what they are purchasing.
We sell fashion jewellery designed for daily wear as well as special occasions. Each piece is created with attention to durability, comfort, and appearance.
Yes. The jewellery is finished to closely resemble the appearance of gold or silver when worn.

Waterproof, Sweat-Proof, and Skin-Safe Jewellery

Yes. Our jewellery is waterproof and suitable for regular contact with water during everyday activities such as hand washing and showering.
Yes. The jewellery is designed to withstand exposure to sweat and can be worn comfortably during normal daily activities.
No. The materials used are non-reactive and designed not to cause skin discoloration when worn under normal conditions.
Our jewellery is made to be skin-friendly and suitable for most skin types. Individual reactions may vary depending on personal sensitivity.

Durability and Daily Use

Yes. The jewellery is designed for everyday use and maintains its appearance with normal wear.
The jewellery is designed to retain its colour and finish. Minor changes may occur over long periods due to natural wear.
Yes. The jewellery is rust-resistant and suitable for regular use.
It can be worn during normal activities. For comfort and to avoid accidental damage, removal during intense physical activity is recommended.

Jewellery Care

Although the jewellery is waterproof and sweat-proof, basic care helps extend its lifespan. We recommend rinsing with clean water after heavy sweat exposure, drying with a soft cloth, and storing in a dry place when not in use.
Yes. Contact with strong chemicals or cleaning products should be avoided as they may affect the finish.

Sizing and Fit

Sizing details are provided on product pages where applicable. Adjustable items allow flexibility in fit.
Some rings are adjustable. Please check the product description for confirmation.
Most earrings are designed to be lightweight for comfortable wear.

Product Images

We aim to display accurate images. Slight differences may occur due to lighting or screen settings.

Shipping and Delivery

Orders are processed within one to three business days.
Delivery generally takes three to seven business days depending on location.
Tracking details are sent by email or SMS once the order has been dispatched.
The courier may attempt redelivery or contact you directly.

Returns and Exchanges

Returns and exchanges are accepted only according to the conditions stated in our policies.
Please contact us within twenty-four to forty-eight hours of delivery with clear photos or videos.
No. Items showing signs of use or damage are not eligible.

100-Day Money-Back Guarantee

We offer a one hundred day money-back guarantee on eligible products to ensure customer satisfaction.
Items must be unused, undamaged, and returned in their original packaging with all included materials.
All return shipping costs are the responsibility of the customer.
No. Customs duties, import taxes, and related charges are non-refundable.
Approved refunds are processed within five to ten business days after inspection.

Customs, Duties, and Import Taxes

Customs duties, import taxes, or other charges may apply depending on the destination country.
All customs duties, import taxes, and clearance fees are the responsibility of the customer.
If a shipment is refused due to unpaid charges, no refund or replacement will be issued.
Return shipping and related costs are the responsibility of the customer.

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