Garantía de por vida

Our Promise

FRNE Guarantee

We stand behind every piece we create. If your jewellery has a manufacturing defect, we will replace it—no questions asked.

Premium Quality Materials

Our jewellery is crafted from premium, durable materials designed to resist discolouration, tarnishing, and skin irritation. Each piece is made to maintain its beauty and shine for years of wear.

What We Cover

✓

Manufacturing Defects

Any defects in materials or workmanship from our factory. We will replace your item at no cost to you.

✓

Faulty Clasps or Closures

Clasps, hooks, or closures that break or malfunction due to factory defects will be replaced.

✓

Broken Chains or Links

Chains or links that break under normal wear due to manufacturing issues are covered for replacement.

✓

Loose Stones or Settings

Stones that fall out or settings that fail solely due to verified manufacturing defects will be replaced with a new item. Damage caused by accidental drops, impact, wear and tear, misuse, or customer handling is not covered and does not qualify for replacement.

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What We Don't Cover

✕

Lost or Stolen Items

We cannot replace jewellery that has been lost, misplaced, or stolen. Please keep your pieces safe.

✕

Accidental Damage

Damage from dropping, crushing, pulling, or other physical impact is not covered by our guarantee.

✕

Chemical or Water Damage

Exposure to harsh chemicals, perfumes, lotions, chlorine, or prolonged water contact is not covered.

✕

Normal Wear and Tear

Minor scratches, scuffs, or natural dulling from everyday wear are part of your jewellery's journey with you.