FRNE VAULT
Rated 4.3/5 Customer Satisfaction 100-day money-back guarantee Shipped from Europe · No customs on EU orders
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Limited Premium FRNE jewellery collection with branded packaging including box, pouch and cleaning cloth on white background FRNE VAULT Best SELLING Bracelets Trending Gemstones Travel Case FRNE Essentials Gold Collection Silver Collection Popular Stones Limited Under One Palm

Shipping Damage Claims

Our commitment to quality extends beyond our products to ensuring they arrive in perfect condition

Photographed Before Shipping

Every single order is professionally photographed before dispatch to document its pristine condition

Formal Investigation

All damage claims require an official investigation with our shipping carrier to process your claim

Processing Timeline

Investigation and resolution typically require 7-14 business days depending on carrier response

Our Damage Claim Process

We take exceptional care in packaging and preparing your order. Each item is photographed in its pristine condition before being carefully packaged and handed to our shipping partner. In the rare event that your order arrives damaged, we require specific documentation to initiate a formal investigation with the carrier.

Please note: All shipping damage claims must be filed within 48 hours of delivery. Photographic evidence is mandatory and must clearly show both the damaged packaging and the affected item(s).

Required Information for Claims

  • Clear photographs of the exterior packaging showing visible damage
  • Photographs of the damaged item(s) from multiple angles
  • Original packaging materials must be retained for potential carrier inspection
  • Complete order number and tracking information
  • Detailed written description of the damage sustained
  • Delivery confirmation and signature (if applicable)

Once we receive your complete claim documentation, we will immediately file a formal investigation with the shipping carrier. Please understand that the investigation process is conducted by the carrier and typically requires 7-14 business days. We appreciate your patience and cooperation during this process as we work to resolve your claim as quickly as possible.

For immediate assistance with a damage claim, please contact our customer service team with your order number and photographic evidence.

Order Dispute Declaration

Legally Binding Customer Agreement

FRAUD WARNING

Making false or fraudulent claims about missing items, undelivered orders, or damaged goods is a serious criminal offense. As a small jewellery business, fraudulent claims directly harm our ability to serve honest customers. We thoroughly investigate every dispute with tracking data, photographic evidence, delivery records, and carrier documentation. False claims will result in immediate account termination, legal action to recover all losses including merchandise value, shipping costs, and legal fees, and criminal prosecution for fraud. We will pursue all fraudulent claims to the fullest extent of the law.

CUSTOMER DECLARATION AGREEMENT

By completing this form, you are entering into a legally binding agreement. Read carefully before proceeding.

1. TRUTHFUL INFORMATION REQUIRED

You confirm under penalty of perjury that all information provided is 100% accurate and truthful. False statements constitute fraud and will be prosecuted.

2. ORDER TRACKING AND EVIDENCE

All orders are comprehensively tracked and documented with:

  • Delivery confirmation with signature or photographic proof
  • GPS tracking and timestamped delivery records
  • Photographic evidence of packaging and contents
  • Package weight verification at multiple checkpoints
  • Shipping carrier records and chain of custody documentation
  • Complete transaction and payment records

3. CONSEQUENCES OF FRAUDULENT CLAIMS

If we determine that your claim is fraudulent, false, or intentionally misleading, we will take immediate action:

  • Immediate and permanent account termination
  • Permanent ban from all future purchases
  • Legal action to recover full costs including merchandise value, shipping, and legal fees
  • Criminal prosecution for fraud and theft
  • Reporting to fraud prevention services, payment processors, and law enforcement
  • Sharing your information with merchant fraud databases
  • Pursuit of civil damages for harm to our business reputation

4. CHARGEBACK FRAUD

Filing a chargeback for an order that was successfully delivered or for a resolved issue constitutes chargeback fraud. We will contest all fraudulent chargebacks and pursue legal action including collection efforts and criminal prosecution.

5. YOUR OBLIGATION

You must contact us immediately if there is a genuine issue with your order. We are committed to resolving legitimate problems fairly and quickly. However, false claims will not be tolerated and will be prosecuted.

6. LEGAL ACKNOWLEDGMENT

By signing below, you acknowledge that you understand the serious legal consequences of making false claims and that this agreement is legally binding and enforceable in a court of law.

Your signature must match your full name above. By signing, you confirm that you have read and understood this agreement and that all information provided is accurate. This signature is legally binding.

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